Surveys and interviews

Surveys as an analysis tool - we fish in the big pond

Customer satisfaction surveys, employee surveys and surveys on relevant and strategic issues in your business area

Surveys and interviews are an important tool for gathering information about markets, products, and strategy development. Especially in the B2B segment they represent an important basis for decision-making.

We interview customers, employees, suppliers, departments, branch managers and other stakeholders as required and defined goals. Together with you we develop your customized service package. Our offer is slim and flexible. We can quickly carry out small surveys as well as handle large scale projects.

Services

Our service includes

Quantitative and qualitative surveys
Personal interviews, online surveys and telephone interviews
Questionnaire creation
We create and formulate the questionnaires
Evaluation and reporting
Comprehensive reporting with meaningful graphics and, if required, a personal presentation of results
Consulting & competence
If you wish, we also provide recommendations for action based on the results

Customer surveys are the key to efficient marketing and sales activities

The survey is only a means to an end, because it is crucial how the survey results obtained are incorporated into further measures. It requires experience and an external point of view to draw strategic conclusions from the interviews. This automatically leads to more efficient marketing and sales measures. Use our know-how and arrange a non-binding consultation today.

Our survey and analysis package for first-time users

„Wie werden wir derzeit wahrgenommen? Welche Werbekanäle nutzt unsere Zielgruppe? Wie verändert sich der Markt?“

Wenn Sie ehrliche Antworten bzw. eine Sicht von außen hören möchten, auf die Sie strategisch aufbauen können, empfiehlt es sich, genau diese Dinge durch einen unabhängigen Experten professionell zu erheben.

Richtige Fragestellungen, Know-how bei der Auswertung und Unabhängigkeit zeichnen unsere individuellen Umfragen aus. Dabei analysieren und hinterfragen wir Aussagen Ihrer bestehenden und potentiellen Kunden.

What are we going to do?

We will prepare the questionnaire together with you
There are about 100 telephone surveys conducted with about 8 questions
On average, we talk about 20 minutes in a pleasant atmosphere
We evaluate manually and analyze the results
You receive valuable input in a personal presentation

Free advice and offer

Any questions? We are happy to send you more
Information or an offer.

What our customers say about us

„From the result of the customer survey conducted by Lighthouse, we were both surprised and enthusiastic. The feedback we received, thanks to a well-thought-out interview guide, was very revealing, and as a result of the open questions, we really learned a lot about our customers and their opinions. We see an undreamt-of potential for improvement and are very happy that we have decided, despite initial reservations, for the telephone survey.”

– Alexandra Bruckmüller, EPLAN Software & Service GmbH

Surveys and interviews